Front-End Team Lead: Customer Experience & Training

The TJX Companies, Inc.; Warrington Township (Bucks County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. is seeking a capable front-end leader at our Warrington, PA location. You will supervise Associates, promote loyalty programs, and ensure a high standard of customer service while maintaining store efficiency and a clean, organized environment.

You will train and mentor team members, coordinate POS coverage, and strive to meet labor guidelines and safety requirements. A strong emphasis on teamwork and adaptability is essential to success in this role.

Qualifications

• Excellent communication and organizational skills with attention to detail.
• Capable of multi-tasking in a fast-paced environment.
• Team player with ability to train others.
• 1 year of retail experience and 6 months in a leadership role.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers and coordinates breaks; supports POS coverage.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures tasks are executed according to store plan and priorities are clear.
• Communicates with management and Associates to set and address priorities.

Skills

Communication skills

Organizational skills

Team leadership

Multi-tasking

Customer service

Job description

The TJX Companies, Inc. is seeking a capable front-end leader at our Warrington, PA location. You will supervise Associates, promote loyalty programs, and ensure a high standard of customer service while maintaining store efficiency and a clean, organized environment.

You will train and mentor team members, coordinate POS coverage, and strive to meet labor guidelines and safety requirements. A strong emphasis on teamwork and adaptability is essential to success in this role.