Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Santa Rosa (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Employee discounts on merchandise

Job summary

The TJX Companies, Inc. operates TJ Maxx stores in Santa Rosa, CA. This role leads a front-of-store team to deliver an outstanding customer experience, promote loyalty programs, and maintain store standards.

You will train associates, manage POS coverage, and collaborate with management to address customer needs while upholding labor laws and safety policies. Applicants should have at least 1 year in retail and 6 months of leadership experience, with strong communication and organizational

Qualifications

• Minimum 1 year of retail experience.
• At least 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and work flexible schedule.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Ensure prompt, courteous service and loyalty program promotion.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns with timely, positive resolution.
• Model superior customer service and store standards.
• Collaborate with management on training needs and priorities.
• Uphold labor laws, policies, and safety procedures.
• Support shrink-reduction goals and safety initiatives.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Training others

Team player

Leadership

Job description

The TJX Companies, Inc. operates TJ Maxx stores in Santa Rosa, CA. This role leads a front-of-store team to deliver an outstanding customer experience, promote loyalty programs, and maintain store standards.

You will train associates, manage POS coverage, and collaborate with management to address customer needs while upholding labor laws and safety policies. Applicants should have at least 1 year in retail and 6 months of leadership experience, with strong communication and organizational