Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Santa Clara (CA); On-site; USD 27,138 - 27,827; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Medical benefits

Paid parental leave

Job summary

The TJX Companies, Inc. is seeking a motivated individual to lead customer service efforts at TJ Maxx in Santa Clara, CA. This role involves overseeing a team of Associates, ensuring a positive customer experience while fostering a culture focused on customer service and loyalty programs.

Our ideal candidate will have a year of retail experience, strong organizational skills, and the ability to work flexible hours. Benefits include a competitive salary, discounts, and a supportive work environment.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.

Responsibilities

• Oversee a team of Associates while ensuring exceptional customer service.
• Promote a culture of honesty and integrity within the team.
• Train and mentor Associates on customer service principles.

Skills

Strong communication skills

Organizational skills

Customer service

Team player

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a motivated individual to lead customer service efforts at TJ Maxx in Santa Clara, CA. This role involves overseeing a team of Associates, ensuring a positive customer experience while fostering a culture focused on customer service and loyalty programs.

Our ideal candidate will have a year of retail experience, strong organizational skills, and the ability to work flexible hours. Benefits include a competitive salary, discounts, and a supportive work environment.