Customer Experience Lead, Front End & Training

TJX; Reno (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Job summary

TJX is hiring at Marshalls Store 0393 in Reno, NV, to lead front-end operations and deliver outstanding customer service. The role supervises a team of Associates, promotes loyalty programs, and ensures store standards are met with effective training and coaching.

The position requires flexible scheduling, merchandising know-how, and strong communication. You will help manage daily store functions, prioritize tasks, and drive a positive shopping environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising knowledge and ability to train Associates.
• Willingness to work flexible nights and weekends.

Responsibilities

• Promotes excellent customer experience and loyalty programs.
• Directs front-store Associates to ensure prompt service.
• Trains and coaches Associates on front-end principles.
• Coordinates breaks and ensures adequate POS coverage.
• Maintains store cleanliness and safety standards.
• Addresses customer concerns promptly with management updates.

Skills

Retail experience

Leadership experience

Merchandising techniques

Strong communication

Organizational skills

Team player

Training others

Flexibility

Job description

TJX is hiring at Marshalls Store 0393 in Reno, NV, to lead front-end operations and deliver outstanding customer service. The role supervises a team of Associates, promotes loyalty programs, and ensures store standards are met with effective training and coaching.

The position requires flexible scheduling, merchandising know-how, and strong communication. You will help manage daily store functions, prioritize tasks, and drive a positive shopping environment.