Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Reno (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

Marshalls in Reno, NV is seeking a front-of-store leader to promote an exceptional customer experience and to lead a team of Associates. You will model outstanding service, coordinate POS coverage, and support loyalty programs while maintaining a clean, organized store.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others and multi-task in a fast-paced retail environment. TJX offers competitive pay and benefits.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Team player with ability to train others and work with supervisors.
• Understanding of merchandising techniques and how to apply them in-store.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and coaches Associates on front-end principles and loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for Associates.
• Addresses customer concerns promptly and ensures a positive experience.
• Promotes safety, adheres to labor laws and store policies.
• Supports and participates in shrink reduction goals and programs.

Skills

Strong communication

Organizational skills

Team player

Train others

Merchandising knowledge

Multi-tasking

Flexible schedule

Job description

Marshalls in Reno, NV is seeking a front-of-store leader to promote an exceptional customer experience and to lead a team of Associates. You will model outstanding service, coordinate POS coverage, and support loyalty programs while maintaining a clean, organized store.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others and multi-task in a fast-paced retail environment. TJX offers competitive pay and benefits.