Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Pigeon Forge (TN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Paid parental leave

Scholarship program

Adoption assistance

Job summary

Marshalls in Pigeon Forge, TN, is seeking a front-end leader to promote an excellent customer experience and supervise Associates on daily store operations. You’ll model superb service, train staff, manage POS coverage, and support loyalty programs while ensuring a clean, organized store.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Starting pay ranges from $15.00 to $15.50 per hour.

Qualifications

• Available to work flexible schedule including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Multitasking

Communication

Organizational skills

Training others

Leadership experience

Job description

Marshalls in Pigeon Forge, TN, is seeking a front-end leader to promote an excellent customer experience and supervise Associates on daily store operations. You’ll model superb service, train staff, manage POS coverage, and support loyalty programs while ensuring a clean, organized store.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Starting pay ranges from $15.00 to $15.50 per hour.