Customer Experience Lead – Front End & Loyalty

The TJX Companies, Inc.; Murfreesboro (TN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

Marshalls in Murfreesboro, TN is seeking a Front End Leader to promote a positive customer experience and supervise Associates at the front of the store.

You will train team members, assign registers and support POS coverage, uphold store policies and safety, and drive loyalty programs while meeting sales goals. Flexibility for nights/weekends and strong merchandising skills are required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and work with a team.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising knowledge

Multitasking

Communication skills

Organizational skills

Adaptability

Team leadership

Training others

Retail experience (1 year)

Tools

POS systems

Job description

Marshalls in Murfreesboro, TN is seeking a Front End Leader to promote a positive customer experience and supervise Associates at the front of the store.

You will train team members, assign registers and support POS coverage, uphold store policies and safety, and drive loyalty programs while meeting sales goals. Flexibility for nights/weekends and strong merchandising skills are required.