Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Paintsville (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program

Dental & Vision coverage

401(k) plan

Paid time off

Life insurance

Disability insurance

Adoption assistance

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Paintsville, KY to oversee front-end operations and lead a team of Associates. This role emphasizes delivering an outstanding customer experience, coaching staff, and maintaining store standards.

Flexibility to work nights and weekends is required, with opportunities to grow within a Fortune 100 company. The position supports loyalty programs, shrink reduction goals, and adherence to all policies while fostering a collaborative, diverse workplace.

Qualifications

• 1 year of retail experience and at least 6 months in a leadership role.
• Strong communication and organizational skills.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Promote an excellent customer experience at the front of store.
• Leads by example, mentoring Associates on front-end principles.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures adherence to store policies and labor laws.

Skills

Retail experience

Leadership experience

Customer service

Merchandising

Communication

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in Paintsville, KY to oversee front-end operations and lead a team of Associates. This role emphasizes delivering an outstanding customer experience, coaching staff, and maintaining store standards.

Flexibility to work nights and weekends is required, with opportunities to grow within a Fortune 100 company. The position supports loyalty programs, shrink reduction goals, and adherence to all policies while fostering a collaborative, diverse workplace.