Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Madison (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

HSA

Job summary

TJ Maxx in Madison, AL is seeking a Front End Supervisor to promote an excellent customer experience. You will lead a team of Associates at the front of the store, ensuring courteous service, loyalty programs, and a clean, organized shopping environment.

You will train and mentor Associates, coordinate registers and breaks, address customer concerns, and collaborate with management to meet store goals. Availability for flexible hours, including nights and weekends, is required.

Qualifications

• 1 year of retail experience is preferred.
• 6+ months of leadership or supervisory exposure.
• Strong communications and organizational skills.
• Able to multi-task and manage priorities.
• Willing to train others and lead by example.
• Knowledge of merchandising and loyalty programs.

Responsibilities

• Promote an excellent customer experience at the front of store.
• Lead a team of associates and coordinate POS coverage.
• Train and mentor associates on front-end principles.
• Address customer concerns promptly and professionally.
• Ensure compliance with labor laws and store policies.

Skills

Flexible schedule

Merchandising understanding

Multi-tasking

Communication skills

Team leadership

Training others

Job description

TJ Maxx in Madison, AL is seeking a Front End Supervisor to promote an excellent customer experience. You will lead a team of Associates at the front of the store, ensuring courteous service, loyalty programs, and a clean, organized shopping environment.

You will train and mentor Associates, coordinate registers and breaks, address customer concerns, and collaborate with management to meet store goals. Availability for flexible hours, including nights and weekends, is required.