Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Lake Worth (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a store leadership role at the Lake Worth, TX Marshalls location. You will promote an excellent customer experience, lead a team of Associates at the front of the store, and model great service while supporting loyalty programs and store policies.

Responsibilities include mentoring Associates, handling POS coverage, prioritizing tasks, and ensuring safety and compliance. A flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others.
• Flexible schedule, including nights and weekends.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, coordinate breaks, and manage POS coverage.
• Address customer concerns promptly and maintain a safe store environment.
• Ensure tasks align with store plan and communicate priorities to the team.
• Support management onAssociate training and labor law adherence.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Training others

Team leadership

Job description

The TJX Companies, Inc. is seeking a store leadership role at the Lake Worth, TX Marshalls location. You will promote an excellent customer experience, lead a team of Associates at the front of the store, and model great service while supporting loyalty programs and store policies.

Responsibilities include mentoring Associates, handling POS coverage, prioritizing tasks, and ensuring safety and compliance. A flexible schedule including nights and weekends is required.