Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Montgomery (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP (Employee Assistance Program)

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. in Montgomery, AL is seeking a front-line leadership role to promote an excellent customer experience at TJ Maxx stores. You will lead Associates, manage front-end operations, and support loyalty programs while ensuring a clean, welcoming store environment.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership. The role requires flexibility, including nights and weekends, with a focus on training teams and maintaining policy compliance.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive customer experience.
• Promotes loyalty programs.
• Trains and mentors Associates on front end principles.
• Assigns registers and coordinates breaks.
• Addresses customer concerns promptly.
• Ensures adherence to labor laws and policies.
• Promotes safety awareness.

Skills

Leadership experience

Merchandising techniques

Multi-tasking

Communication

Team player

Training others

Job description

The TJX Companies, Inc. in Montgomery, AL is seeking a front-line leadership role to promote an excellent customer experience at TJ Maxx stores. You will lead Associates, manage front-end operations, and support loyalty programs while ensuring a clean, welcoming store environment.

Ideal candidates have 1 year of retail experience and at least 6 months of leadership. The role requires flexibility, including nights and weekends, with a focus on training teams and maintaining policy compliance.