Customer Experience Lead - Front End & Training

Socket.dev; Aiken (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) matching

Cell phone discounts

Pet insurance

Credit union

Referral bonuses

Job summary

TJX Companies is seeking a Store Associate Leader in Aiken, SC. The role focuses on delivering an excellent customer experience, leading front-end teams, and upholding store standards.

You will train Associates, manage POS coverage, and ensure loyalty programs are promoted while maintaining compliance with labor policies. Join a Fortune 100 company known for growth opportunities and a diverse, collaborative environment.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Communication

Organization

Train others

Job description

TJX Companies is seeking a Store Associate Leader in Aiken, SC. The role focuses on delivering an excellent customer experience, leading front-end teams, and upholding store standards.

You will train Associates, manage POS coverage, and ensure loyalty programs are promoted while maintaining compliance with labor policies. Join a Fortune 100 company known for growth opportunities and a diverse, collaborative environment.