Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Sandusky (OH); Presencial; USD 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) matching

Healthcare benefits

Descripción de la vacante

The TJX Companies, Inc. is seeking a front-end leadership role in Sandusky, OH. You will supervise Associates at the front of the store, promote loyalty programs, and ensure a high standard of customer service while training team members and coordinating POS coverage.

Ideal candidates have at least 1 year of retail experience and 6 months of leadership exposure, with strong merchandising and communication skills to adapt to a dynamic, customer-focused environment.

Formación

• Oversees front-of-store team to deliver prompt, courteous service.
• Trains and mentors associates on front-end principles.
• Ensures adherence to labor laws and loyalty programs.

Responsabilidades

• Promotes a positive customer experience and loyalty program participation.
• Allocates registers, coordinates breaks, and manages POS coverage.
• Addresses customer concerns promptly to maintain satisfaction.
• Ensures tasks align with store plan and priorities.
• Provides feedback and training support to teammates.

Conocimientos

Customer service

Leadership

Team management

Merchandising

Communication

Descripción del empleo

The TJX Companies, Inc. is seeking a front-end leadership role in Sandusky, OH. You will supervise Associates at the front of the store, promote loyalty programs, and ensure a high standard of customer service while training team members and coordinating POS coverage.

Ideal candidates have at least 1 year of retail experience and 6 months of leadership exposure, with strong merchandising and communication skills to adapt to a dynamic, customer-focused environment.