Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Omaha (NE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Referral bonuses

Health benefits

Job summary

Marshalls at The TJX Companies, Inc. in Omaha, NE is seeking an engaged leader to promote an exceptional customer experience and mentor front-end Associates. You will assign registers, coordinate breaks, and ensure loyalty programs are promoted while upholding store policies.

You should be able to train others, multitask effectively, and communicate clearly with management and peers. The role offers an hourly wage with opportunities for growth and benefits.

Qualifications

• Promotes a positive customer experience.
• Trains and mentors front-end Associates.
• Ensures adherence to store policies and labor laws.
• Promotes loyalty programs and handles POS coordination.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Merchandising basics

Multitasking

Clear communication

Team training

Job description

Marshalls at The TJX Companies, Inc. in Omaha, NE is seeking an engaged leader to promote an exceptional customer experience and mentor front-end Associates. You will assign registers, coordinate breaks, and ensure loyalty programs are promoted while upholding store policies.

You should be able to train others, multitask effectively, and communicate clearly with management and peers. The role offers an hourly wage with opportunities for growth and benefits.