Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Del Rio (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Scholarship program

Job summary

Marshalls at 2205 Veterans Blvd, Del Rio, TX is hiring a front-of-store leader to coach associates, deliver an outstanding customer experience, and promote loyalty programs.

You will organize tasks, coordinate POS coverage, train staff, handle customer concerns, and work with management to meet store goals.

Flexible schedule including nights and weekends is required; strong merchandising and communication skills help you succeed in a fast-paced, team-oriented environment.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Communication

Organizational skills

Team player

Multi-tasking

Training others

Leadership experience

Job description

Marshalls at 2205 Veterans Blvd, Del Rio, TX is hiring a front-of-store leader to coach associates, deliver an outstanding customer experience, and promote loyalty programs.

You will organize tasks, coordinate POS coverage, train staff, handle customer concerns, and work with management to meet store goals.

Flexible schedule including nights and weekends is required; strong merchandising and communication skills help you succeed in a fast-paced, team-oriented environment.