Customer Experience Lead & Front-End Trainer

Socket.dev; Columbus (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision benefits

Job summary

TJX Companies’ Marshalls store in Columbus, OH seeks a team-focused leader to oversee front-of-store operations and deliver outstanding customer service. You will mentor associates, manage POS coverage, and promote loyalty programs while maintaining a safe, organized store environment.

The role requires flexibility to work nights and weekends, with a compensation base aligned to retail pay scales and benefits as described by TJX in its employment policies.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Ability to train and mentor associates on front-end principles.
• Strong communication and organization skills with attention to detail.

Responsibilities

• Promote an excellent customer experience by leading store team.
• Oversee front-of-store operations and POS coverage.
• Train and coach associates on customer experience and loyalty programs.
• Ensure adherence to labor laws, policies, and safety procedures.
• Collaborate with management on priorities and store goals.

Skills

Customer service

Leadership

Merchandising

Communication

Training

Job description

TJX Companies’ Marshalls store in Columbus, OH seeks a team-focused leader to oversee front-of-store operations and deliver outstanding customer service. You will mentor associates, manage POS coverage, and promote loyalty programs while maintaining a safe, organized store environment.

The role requires flexibility to work nights and weekends, with a compensation base aligned to retail pay scales and benefits as described by TJX in its employment policies.