Customer Experience Lead, Front End & Training

The TJX Companies, Inc.; McHenry (IL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. in McHenry, IL is seeking a front-end leader to oversee store Associates and deliver outstanding customer service. You will model excellent service, promote loyalty programs, and ensure a clean, organized store environment.

This role focuses on training, coaching, and prioritizing tasks to meet store goals. You will lead by example, train team members on front-end principles, and coordinate POS coverage while maintaining compliance with labor laws and safety standards.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge and techniques.
• Able to multi-task in a fast-paced retail environment.
• Strong communication and organizational skills with attention to detail.
• Able to adapt to changes and unexpected situations.
• Team player who collaborates with peers and supervisors.
• Ability to train others on front-end principles.
• Retail experience of 1 year and leadership experience of 6 months.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports POS coverage, coordinates breaks
• Addresses customer concerns promptly; ensures positive customer experience
• Ensures tasks align with store plan and priorities
• Communicates priorities with management and staff; provides progress updates
• Provides and receives recognition and constructive feedback
• Partners with Management on Associate training needs
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and safety programs
• Promotes safety awareness and a safe environment
• Other duties as assigned

Skills

Merchandising

Multitasking

Communication

Organizational skills

Adaptability

Team player

Training others

Retail experience (1y)

Leadership experience (6m)

Job description

The TJX Companies, Inc. in McHenry, IL is seeking a front-end leader to oversee store Associates and deliver outstanding customer service. You will model excellent service, promote loyalty programs, and ensure a clean, organized store environment.

This role focuses on training, coaching, and prioritizing tasks to meet store goals. You will lead by example, train team members on front-end principles, and coordinate POS coverage while maintaining compliance with labor laws and safety standards.