Customer Experience Lead - Front-End Team Leader

Burlington Stores, Inc.; Dayton (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Medical coverage (part-time)

401(k) plan

Job summary

Burlington Stores, Inc. in Dayton, OH is seeking a Customer Experience Lead to supervise front-end operations and coach associates, ensuring a fast, friendly checkout for customers.

This hands-on role works with store leadership to uphold Burlington’s customer-first ethos and smooth daily operations. Responsibilities include prioritizing tasks, managing breaks and coverage, resolving customer concerns, and supporting merchandising while maintaining safety standards.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and checkout flow.
• Support and coordinate daily front-end operations.
• Direct associates during shifts and adjust priorities.
• Ensure accurate transactions and handle returns/exchanges.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. in Dayton, OH is seeking a Customer Experience Lead to supervise front-end operations and coach associates, ensuring a fast, friendly checkout for customers.

This hands-on role works with store leadership to uphold Burlington’s customer-first ethos and smooth daily operations. Responsibilities include prioritizing tasks, managing breaks and coverage, resolving customer concerns, and supporting merchandising while maintaining safety standards.