Front End Experience Lead — Customer Service & Ops

Weis Markets; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager in New York to lead front-end operations, supervise associates, and ensure a fast, friendly checkout experience. You will assist in maintaining cash handling accuracy and customer service standards across the store.

The role requires coordinating schedules, conducting audits, and promoting a safe, clean shopping environment while supporting store leadership in daily operations.

Qualifications

• Demonstrated customer service excellence and positive attitude.
• Experience supervising front-end operations and associates.
• Knowledge of cash handling and loss prevention procedures.
• Ability to train and onboard front-end staff and conduct performance reviews.

Responsibilities

• Oversee front-end operations and service levels.
• Supervise front-end associates and act in manager's absence.
• Enforce cash handling and store policies; monitor audits and sales accuracy.
• Coordinate scheduling and staffing to meet weekly demand and labor costs.

Skills

Customer service

Cash handling

Front-end supervision

Team leadership

Loss prevention awareness

Tools

POS system

Register operations

LMS (Learning Management System)

Job description

Weis Markets is seeking an Assistant Customer Experience Manager in New York to lead front-end operations, supervise associates, and ensure a fast, friendly checkout experience. You will assist in maintaining cash handling accuracy and customer service standards across the store.

The role requires coordinating schedules, conducting audits, and promoting a safe, clean shopping environment while supporting store leadership in daily operations.