Customer Experience Lead – Front End & Team Growth

010 Weis Markets, Inc.; Kutztown (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager in Kutztown, PA. The role focuses on delivering a fast, friendly, and accurate checkout experience while supervising front-end associates and assisting store leadership.

Responsibilities include optimizing front-end operations, enforcing policies, and training associates to achieve excellent customer service, with emphasis on loss prevention and adherence to safety standards.

Qualifications

• Supervises associates within the department and may assume total leadership of the building in absence of store management.
• Ensures adherence to company policies/procedures related to Front End operations and cash handling.
• Promotes customer relations by instilling positive customer-focused behavior with associates.

Responsibilities

• Provides a fast, friendly, accurate, and efficient checkout experience for customers.
• Oversees front-end operations and assists Customer Experience Manager as needed.
• Trains associates and conducts performance reviews.
• Ensures security measures and loss prevention through cash handling controls.

Skills

Customer service

Supervisory

Cash handling

Training

Tools

POS systems

Job description

Weis Markets is seeking an Assistant Customer Experience Manager in Kutztown, PA. The role focuses on delivering a fast, friendly, and accurate checkout experience while supervising front-end associates and assisting store leadership.

Responsibilities include optimizing front-end operations, enforcing policies, and training associates to achieve excellent customer service, with emphasis on loss prevention and adherence to safety standards.