Customer Experience Lead: Front-End & Service Excellence

Five Below; Shelby (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below seeks a capable store leadership team member in Shelby, NC to drive customer experience and store performance. You will train crew on the BEST service, manage front-end operations, and ensure checkout efficiency while maintaining brand standards.

Responsibilities include opening/closing, maintaining cleanliness, pairing with the store manager to recruit and develop staff, and keeping the stockroom and floor ready for customers.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Lead store to achieve customer service score goals.
• Train crew on the BEST customer service experience; ensure fast checkout.
• Oversee front-end operations and merchandising to brand standards.
• Ensure equipment works and staff are trained.
• Open/close store; maintain cleanliness and readiness.
• Partner with store manager to recruit, train, develop crew.
• Perform store maintenance and assist with stock.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School graduate

College experience preferred

Job description

Five Below seeks a capable store leadership team member in Shelby, NC to drive customer experience and store performance. You will train crew on the BEST service, manage front-end operations, and ensure checkout efficiency while maintaining brand standards.

Responsibilities include opening/closing, maintaining cleanliness, pairing with the store manager to recruit and develop staff, and keeping the stockroom and floor ready for customers.