Customer Experience Leader - Front-End & WOW Service

Five Below; Peru (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Below in the United States is seeking an experienced store leader to manage daily operations, drive exceptional customer service, and coordinate front-end merchandising.

You will recruit, train, coach, and supervise crew members, partner with the store manager to meet sales goals, and ensure doors stay open, clean, and stocked. The role requires strong communication and a flexible schedule, including weekends.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains crew on the BEST customer service.
• Leads assigned store to achieve and maintain customer service score goals set by District Manager.
• Leads front end operations and merchandising, ensuring brand standards and that equipment is working properly.
• Oversees opening/closing procedures, store cleanliness, recovery and readiness for customers.
• Performs store manager duties in the manager's absence.
• Partnership with store manager to recruit, train, coach, develop and supervise crew members.
• Reviews corporate communications and responds accordingly.
• Collaborates with leadership team on merchandising procedures and world recovery.
• Performs basic store maintenance and housekeeping duties.
• Performs any additional duties as determined by Store Manager.

Skills

Excellent verbal and written

Ability to multi-task

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Minimum 2 years of management experience

Job description

Five Below in the United States is seeking an experienced store leader to manage daily operations, drive exceptional customer service, and coordinate front-end merchandising.

You will recruit, train, coach, and supervise crew members, partner with the store manager to meet sales goals, and ensure doors stay open, clean, and stocked. The role requires strong communication and a flexible schedule, including weekends.