Customer Experience Lead – Front End (Retail)

The TJX Companies, Inc.; Lynchburg (VA); On-site; USD 1,998,000 - 2,066,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance available

Job summary

The TJX Companies, Inc. is seeking a front-end supervisor at its Lynchburg store. You will lead Associates, promote a positive customer experience, and ensure a clean, well-organized store that supports loyalty programs and safety standards.

Responsibilities include mentoring staff, coordinating POS coverage, and addressing customer concerns while adhering to company policies. Flexible scheduling, including nights and weekends, is typical for this role.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong merchandising knowledge and customer service skills
• Able to train others and supervise front-end operations
• Maintain a clean, organized store and promote loyalty programs
• Adhere to labor laws and company policies

Responsibilities

• Promote an excellent customer experience at front of store
• Oversee Associates and ensure prompt, courteous service
• Lead by example; engage with customers and maintain cleanliness
• Train and mentor Associates on front end principles
• Coordinate breaks and manage POS coverage as needed
• Address customer concerns promptly and keep management informed

Skills

Retail experience

Leadership experience

Communication

Merchandising techniques

Multi-tasking

Team player

Job description

The TJX Companies, Inc. is seeking a front-end supervisor at its Lynchburg store. You will lead Associates, promote a positive customer experience, and ensure a clean, well-organized store that supports loyalty programs and safety standards.

Responsibilities include mentoring staff, coordinating POS coverage, and addressing customer concerns while adhering to company policies. Flexible scheduling, including nights and weekends, is typical for this role.