Customer Experience Lead — Front End & Loyalty Training

TJX; Lynchburg (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care options

Job summary

TJX Companies is seeking a front-end supervisor at our Lynchburg, VA location. You will lead a team, train associates, and ensure a positive customer experience while promoting loyalty programs and store policies.

The role requires strong merchandising knowledge, communication, and the ability to multitask in a fast-paced retail environment. Join a Fortune 100 company known for opportunity and growth.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train associates on front-end principles.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of associates at front of store ensuring prompt, courteous service and loyalty programs.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and coaches associates on personalizing the customer experience and loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Adheres to store plan, priorities, and communicates progress to management.
• Promotes safety, labor law compliance, and shrink reduction initiatives.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team leadership

Training others

Job description

TJX Companies is seeking a front-end supervisor at our Lynchburg, VA location. You will lead a team, train associates, and ensure a positive customer experience while promoting loyalty programs and store policies.

The role requires strong merchandising knowledge, communication, and the ability to multitask in a fast-paced retail environment. Join a Fortune 100 company known for opportunity and growth.