Customer Experience Lead: Front-End Ops & Team Coach

Burlington Stores, Inc.; Milford (CT); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Milford, CT is seeking a Full-Time Customer Experience Lead who will guide front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

You will lead by example, deliver fast, friendly service, resolve customer concerns, and collaborate with store leadership to improve service; a strong service mindset and flexibility to work nights, weekends, and holidays are required.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standard are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Flexibility

Job description

Burlington Stores, Inc. in Milford, CT is seeking a Full-Time Customer Experience Lead who will guide front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

You will lead by example, deliver fast, friendly service, resolve customer concerns, and collaborate with store leadership to improve service; a strong service mindset and flexibility to work nights, weekends, and holidays are required.