Customer Experience Lead — Flexible Hours & Associate Discount

Burlington Stores, Inc.; Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Training & development

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Charleston, SC. You will lead front-end operations, guide associates during shifts, and ensure a smooth, customer-first shopping experience on the sales floor.

Ideal candidates bring a strong customer service mindset and the ability to coach a team in a fast-paced retail setting. This role includes nights, weekends, and holidays as needed, with an associate discount and benefits package.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Reinforce policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Charleston, SC. You will lead front-end operations, guide associates during shifts, and ensure a smooth, customer-first shopping experience on the sales floor.

Ideal candidates bring a strong customer service mindset and the ability to coach a team in a fast-paced retail setting. This role includes nights, weekends, and holidays as needed, with an associate discount and benefits package.