Customer Experience Lead: Front-End Ops & Team Coach

Hunter Super Techs - TurnPoint; Baltimore (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Baltimore, MD. You will lead by example, ensuring exceptional service, smooth front-end operations, and organized store floors while partnering with store leadership.

The role requires coaching associates, managing checkout flow, and resolving customer concerns with a focus on efficiency and accuracy. Evening and weekend schedules are required.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Baltimore, MD. You will lead by example, ensuring exceptional service, smooth front-end operations, and organized store floors while partnering with store leadership.

The role requires coaching associates, managing checkout flow, and resolving customer concerns with a focus on efficiency and accuracy. Evening and weekend schedules are required.