Customer Experience Lead — Front-End Coach, Flexible Hours

Burlington Stores, Inc.; Oklahoma City (OK); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Benefits package

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and support associates on shift. You will help deliver a positive shopping experience, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role requires a customer-first mindset, leadership ability, and strong communication. Part-time status and evening/weekend shifts may apply; associate discount and benefits are noted.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and deliver excellent customer service.
• Coordinate daily tasks and supervise associates during shifts.
• Ensure fast, friendly checkout and accurate transactions.
• Support scheduling, breaks, and front-end coverage.
• Address customer concerns and escalate when needed.
• Maintain store organization and merchandising standards.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and support associates on shift. You will help deliver a positive shopping experience, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role requires a customer-first mindset, leadership ability, and strong communication. Part-time status and evening/weekend shifts may apply; associate discount and benefits are noted.