Customer Experience Lead - Front-End Ops & Service

Burlington Stores, Inc.; Omaha (NE); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Omaha, NE is hiring a Customer Experience Lead to drive front-end operations, mentor associates, and ensure a fast, friendly checkout. This hands-on leadership role works with store leadership to keep the sales floor organized and ready to serve customers.

The role emphasizes coaching, exceptional service, scheduling, and problem solving, with opportunities to grow as part of a rapidly expanding off-price retailer.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalations as needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving

Organization

Teamwork

Detail-oriented

Flexibility

Job description

Burlington Stores, Inc. in Omaha, NE is hiring a Customer Experience Lead to drive front-end operations, mentor associates, and ensure a fast, friendly checkout. This hands-on leadership role works with store leadership to keep the sales floor organized and ready to serve customers.

The role emphasizes coaching, exceptional service, scheduling, and problem solving, with opportunities to grow as part of a rapidly expanding off-price retailer.