Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Westlake Village (CA); In loco; USD 25.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) contributions

Health insurance

Paid holidays

Descrizione del lavoro

TJ Maxx in Westlake Village, CA is hiring a front-end supervisor to oversee a team and ensure a superior customer experience. The role emphasizes leadership in training, loyalty programs, and adherence to store policies.

The position requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to mentor Associates on customer engagement. Competitive pay and benefits are offered to eligible employees.

Competenze

• Strong merchandising techniques understanding.
• Ability to multi-task and work with peers.
• Clear communication and organizational skills.
• Willingness to train others.

Mansioni

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Conoscenze

Merchandising techniques

Multi-tasking

Communication

Teamwork

Training others

Descrizione del lavoro

TJ Maxx in Westlake Village, CA is hiring a front-end supervisor to oversee a team and ensure a superior customer experience. The role emphasizes leadership in training, loyalty programs, and adherence to store policies.

The position requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to mentor Associates on customer engagement. Competitive pay and benefits are offered to eligible employees.