Customer Experience Lead - Front End & Loyalty Programs

Winners Merchants International, L.P.; Plano (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Paid holidays

Tuition assistance

Job summary

TJX Companies in Plano, TX seeks a front-of-store leader to oversee Associates, promote exceptional customer service, and drive loyalty programs. You will model outstanding service, train staff, and ensure a clean, organized environment while managing front-end operations and POS coverage.

The role requires flexibility to work nights and weekends, strong merchandising understanding, and the ability to multitask in a fast-paced retail setting.

Qualifications

• 1 year retail experience required
• 6 months of leadership experience required
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks according to store plan; prioritizes as needed
• Communicates with management and Associates when setting priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Team player

Job description

TJX Companies in Plano, TX seeks a front-of-store leader to oversee Associates, promote exceptional customer service, and drive loyalty programs. You will model outstanding service, train staff, and ensure a clean, organized environment while managing front-end operations and POS coverage.

The role requires flexibility to work nights and weekends, strong merchandising understanding, and the ability to multitask in a fast-paced retail setting.