Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Rio Rancho (NM); On-site; USD 21,352 - 22,041; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

healthcare benefits

Job summary

The TJX Companies, Inc. is seeking a front-end supervisor for TJ Maxx in Rio Rancho. You will lead a team to deliver exceptional customer service, promote loyalty programs, and maintain a clean, well-organized store.

The role emphasizes coaching, task prioritization, and effective communication with management and staff. Ideal candidates have 1 year of retail experience and at least 6 months in a supervisory role, with strong merchandising knowledge and multitasking abilities.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Promote an excellent customer experience and lead by example on the front end.
• Assign registers, coordinate breaks, and ensure POS coverage as needed.
• Mentor and train Associates on front-end principles and loyalty programs.
• Address customer concerns promptly and maintain a clean, organized store.
• Collaborate with Management on training needs and safety compliance.

Skills

Merchandising techniques

Strong communication

Team player

Train others

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a front-end supervisor for TJ Maxx in Rio Rancho. You will lead a team to deliver exceptional customer service, promote loyalty programs, and maintain a clean, well-organized store.

The role emphasizes coaching, task prioritization, and effective communication with management and staff. Ideal candidates have 1 year of retail experience and at least 6 months in a supervisory role, with strong merchandising knowledge and multitasking abilities.