Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Sherman (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

Job summary

TJ Maxx in Sherman, TX is hiring to lead front-of-store operations and deliver exceptional customer experiences. You will supervise Associates, train and coach staff, and ensure smooth POS coverage while promoting loyalty programs.

The role requires flexible scheduling, including nights and weekends, and a strong grasp of merchandising. TJX offers competitive pay and benefits, supporting your development within a Fortune 100 company.

Qualifications

• 1 year retail leadership experience
• Strong merchandising understanding
• Excellent communication and organizational skills

Responsibilities

• Oversees a team of Associates at front of store delivering prompt, courteous service and promoting loyalty programs
• Trains and coaches Associates on front end principles and customer personalization
• Ensures tasks align with store plan and manages POS coverage and breaks
• Addresses customer concerns promptly and maintains a safe, compliant store environment
• Supports management on training needs and adheres to labor laws and company policies

Skills

Retail leadership

Customer service

Merchandising

Training & mentoring

Communication

Teamwork

Job description

TJ Maxx in Sherman, TX is hiring to lead front-of-store operations and deliver exceptional customer experiences. You will supervise Associates, train and coach staff, and ensure smooth POS coverage while promoting loyalty programs.

The role requires flexible scheduling, including nights and weekends, and a strong grasp of merchandising. TJX offers competitive pay and benefits, supporting your development within a Fortune 100 company.