Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Round Rock (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. Marshalls store in Round Rock is seeking a front-end leadership role to promote an exceptional customer experience and mentor Associates. You will supervise front-end tasks, manage registers, and ensure loyalty programs are effectively promoted.

Ideal candidates will have retail experience, strong merchandising sense, and the ability to multi-task and adapt to changing priorities. This full-time position offers a pathway for growth within a Fortune 100 company.

Qualifications

• Promotes excellent customer experience and loyalty program participation.
• Leads and mentors Associates on front-end principles.
• Strong communication and organizational skills with attention to detail.
• Able to train others and work with teams.

Responsibilities

• Promotes an excellent customer experience and oversees store front-end operations.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Manages register assignments, POS coverage, and breaks for Associates.
• Addresses customer concerns promptly and maintains store plan execution.
• Ensures adherence to labor laws, policies, and safety standards.
• Promotes safety, shrink reduction, and customer service excellence.

Skills

Customer service

Leadership

Merchandising

Communication

Multitasking

Training

Job description

The TJX Companies, Inc. Marshalls store in Round Rock is seeking a front-end leadership role to promote an exceptional customer experience and mentor Associates. You will supervise front-end tasks, manage registers, and ensure loyalty programs are effectively promoted.

Ideal candidates will have retail experience, strong merchandising sense, and the ability to multi-task and adapt to changing priorities. This full-time position offers a pathway for growth within a Fortune 100 company.