Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Lafayette (IN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

The TJX Companies, Inc. in Lafayette, IN is seeking a front-of-store leader to ensure a positive customer experience and efficient operation at the Marshalls store #1365.

You will supervise Associates, train on front-end principles, and promote loyalty programs while maintaining store standards. Responsibilities include supervising registers, coaching teammates, addressing customer concerns, and coordinating breaks.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Ability to train others and lead front-end principles

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Team leadership

Customer service

Training others

Communication skills

Job description

The TJX Companies, Inc. in Lafayette, IN is seeking a front-of-store leader to ensure a positive customer experience and efficient operation at the Marshalls store #1365.

You will supervise Associates, train on front-end principles, and promote loyalty programs while maintaining store standards. Responsibilities include supervising registers, coaching teammates, addressing customer concerns, and coordinating breaks.