Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Westlake Village (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matches

Credit union

Job summary

The TJX Companies, Inc. is hiring for a front-of-store leadership role at our Westlake Village location. You will oversee a team of associates, ensure a positive customer experience, and manage POS coverage while promoting loyalty programs.

The position requires multitasking, strong communication, and a focus on training and coaching team members. The role offers a dynamic retail environment with opportunities for growth across TJX brands.

Qualifications

• 1 year retail experience.
• 6 months leadership experience.
• Flexible schedule including nights and weekends.
• Strong merchandising knowledge.

Responsibilities

• Promote excellent customer experience and supervise front of store activities.
• Lead associates, assign registers, and coordinate breaks.
• Maintain store cleanliness and organize aisles.
• Promote loyalty programs and processing of transactions.
• Coach associates on personalized customer service.
• Ensure compliance with labor laws and store policies.

Skills

Merchandising

Leadership

Communication

Training others

Job description

The TJX Companies, Inc. is hiring for a front-of-store leadership role at our Westlake Village location. You will oversee a team of associates, ensure a positive customer experience, and manage POS coverage while promoting loyalty programs.

The position requires multitasking, strong communication, and a focus on training and coaching team members. The role offers a dynamic retail environment with opportunities for growth across TJX brands.