Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Novi (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls in Novi, MI is seeking a front-end supervisor to deliver an outstanding customer experience, lead a team of Associates, and promote loyalty programs. You’ll train Associates, coordinate registers and breaks, and keep the store clean and well organized.

Ideal candidates have retail experience with some leadership, strong merchandising sense, and solid communication. Flexible scheduling including nights and weekends is required.

Qualifications

• Strong merchandising knowledge and sense.
• Ability to multitask in a busy retail environment.
• Clear communication and attention to detail.
• Experience leading or mentoring Associates is a plus.

Responsibilities

• Oversee a team of Associates at front of store to ensure prompt, courteous service and loyalty program promotion.
• Train and mentor Associates on front-end principles and loyalty program promotions.
• Assign registers, support POS coverage, and coordinate breaks.
• Address customer concerns promptly to maintain a positive experience.
• Ensure compliance with labor laws and store policies.
• Promote safety and maintain a clean, organized store.

Skills

Merchandising techniques

Multitasking

Communication

Organizational skills

Team player

Train others

Retail experience

Job description

Marshalls in Novi, MI is seeking a front-end supervisor to deliver an outstanding customer experience, lead a team of Associates, and promote loyalty programs. You’ll train Associates, coordinate registers and breaks, and keep the store clean and well organized.

Ideal candidates have retail experience with some leadership, strong merchandising sense, and solid communication. Flexible scheduling including nights and weekends is required.