Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Peabody (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan with company match

Health/dental/vision benefits

Paid holidays and vacation

Job summary

The TJX Companies, Inc. is hiring for a front-of-store leader in Peabody, MA. You will oversee a team of associates, promote excellent customer service, and ensure smooth store operations while driving loyalty programs.

You will train and coach staff, manage registers, and respond to customer needs with professionalism. The role emphasizes teamwork, communication, and a strong customer experience in a fast-paced retail environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising and customer service skills.
• Ability to train Associates and mentor team.

Responsibilities

• Oversee front-of-store associates and ensure prompt, courteous service.
• Promote loyalty programs and manage POS coverage.
• Train and coach staff on store standards and customer experience.
• Maintain store cleanliness and adherence to policies.
• Communicate priorities and provide feedback to the team.

Skills

Retail leadership

Merchandising

Customer service

Training & mentoring

Job description

The TJX Companies, Inc. is hiring for a front-of-store leader in Peabody, MA. You will oversee a team of associates, promote excellent customer service, and ensure smooth store operations while driving loyalty programs.

You will train and coach staff, manage registers, and respond to customer needs with professionalism. The role emphasizes teamwork, communication, and a strong customer experience in a fast-paced retail environment.