Customer Experience Lead - Front End & Loyalty Programs

TJX; Billings (MT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

TJ Maxx in Billings, MT is seeking a front-of-store leader to oversee a team of Associates and deliver an outstanding customer experience while promoting loyalty programs.

You will train teammates, prioritize tasks, and respond to changing directions, ensuring a clean, organized store and adherence to all policies and safety standards; you thrive in a fast-paced environment and enjoy working with others to drive results.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Oversees front-of-store team to ensure prompt, courteous service and loyalty programs.
• Trains and mentors Associates on front-end principles.
• Addresses customer concerns promptly and maintains a positive customer experience.
• Promotes safety and maintains a clean, organized store while adhering to policies.

Skills

Merchandising

Multi-tasking

Communication

Leadership

Training others

Job description

TJ Maxx in Billings, MT is seeking a front-of-store leader to oversee a team of Associates and deliver an outstanding customer experience while promoting loyalty programs.

You will train teammates, prioritize tasks, and respond to changing directions, ensuring a clean, organized store and adherence to all policies and safety standards; you thrive in a fast-paced environment and enjoy working with others to drive results.