Customer Experience Lead: Front End & Loyalty (Flexible Schedule)

The TJX Companies, Inc.; Spencer (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

TJ Maxx in Spencer, IA seeks a front-of-store supervisor to promote an excellent customer experience and lead a team of Associates. You will ensure courteous service, manage POS coverage, and support loyalty programs.

The role emphasizes training, adherence to policies, and maintaining a clean, organized store while meeting store plans. Flexible schedule with nights and weekends; strong merchandising and communication skills are essential.

Qualifications

• Experience leading front-of-store teams and delivering strong customer service.
• Ability to train and mentor Associates on POS and loyalty programs.
• Strong communication, organization, and attention to detail.

Responsibilities

• Creates a positive customer experience at the front of store.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and ensures a positive experience.
• Ensures tasks align with store plan and priorities; communicates progress to management.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Front-end merchandising

Team supervision

Communication

Organizational skills

Flexibility

Job description

TJ Maxx in Spencer, IA seeks a front-of-store supervisor to promote an excellent customer experience and lead a team of Associates. You will ensure courteous service, manage POS coverage, and support loyalty programs.

The role emphasizes training, adherence to policies, and maintaining a clean, organized store while meeting store plans. Flexible schedule with nights and weekends; strong merchandising and communication skills are essential.