Customer Experience Lead — Flexible Schedule

The TJX Companies, Inc.; Springfield (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience at TJ Maxx Springfield.

You will lead a team of associates, train staff, and ensure a clean, organized store while fostering loyalty programs and positive customer interactions. Responsibilities include supervising registers, coordinating breaks, addressing customer concerns, and aligning tasks with store plans to achieve targets.

Qualifications

• Experience in retail leadership or supervisory roles preferred.
• Strong customer service orientation and ability to mentor associates.
• Knowledge of labor laws and store procedures.

Responsibilities

• Create positive customer experiences and promote loyalty programs.
• Lead and train front-end associates; manage POS coverage and breaks.
• Ensure tasks align with store plan and priorities; communicate progress to management.
• Promote safety, integrity, and compliance with policies and procedures.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team leadership

Job description

The TJX Companies, Inc. is seeking a front-end supervisor to promote an excellent customer experience at TJ Maxx Springfield.

You will lead a team of associates, train staff, and ensure a clean, organized store while fostering loyalty programs and positive customer interactions. Responsibilities include supervising registers, coordinating breaks, addressing customer concerns, and aligning tasks with store plans to achieve targets.