Front-End Retail Team Lead — Customer Experience

The TJX Companies, Inc.; Carson City (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Healthcare benefits

Paid time off

Job summary

Marshalls in Carson City, NV is hiring to oversee front-end Associates and deliver an exceptional customer experience. You will lead by example, coordinate POS coverage, and promote loyalty programs while maintaining a clean, welcoming store.

The role requires 1 year of retail experience and 6 months in a leadership capacity, with a flexible schedule including nights and weekends. TJX offers a comprehensive benefits package and growth opportunities within a Fortune 100 company.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Team player, working effectively with peers and supervisors

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls in Carson City, NV is hiring to oversee front-end Associates and deliver an exceptional customer experience. You will lead by example, coordinate POS coverage, and promote loyalty programs while maintaining a clean, welcoming store.

The role requires 1 year of retail experience and 6 months in a leadership capacity, with a flexible schedule including nights and weekends. TJX offers a comprehensive benefits package and growth opportunities within a Fortune 100 company.