Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Quincy (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Job summary

The TJX Companies, Inc. is seeking a Store Leader at TJ Maxx in Quincy, IL. You will oversee a team of Associates, ensuring prompt, courteous customer service and promotion of loyalty programs while maintaining a clean, organized store environment.

You will train and mentor Associates on front-end principles, coordinate registers and POS coverage, and respond to customer concerns to sustain a positive shopping experience. Strong merchandising, communication, and multitasking skills are essential.

Qualifications

• Leads customer-focused service and promotes loyalty programs.
• Trains and mentors Associates on front-end principles and teamwork.
• Maintains store standards and safety while driving store goals.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Assign registers and manage POS coverage and break schedules.
• Address customer concerns promptly and maintain a positive experience.
• Coach Associates to personalize service and drive loyalty programs.
• Ensure adherence to labor laws, policies, and store procedures.
• Partner with management on training needs and performance feedback.

Skills

Leadership

Customer service

Merchandising

Communication

Multitasking

Teamwork

Job description

The TJX Companies, Inc. is seeking a Store Leader at TJ Maxx in Quincy, IL. You will oversee a team of Associates, ensuring prompt, courteous customer service and promotion of loyalty programs while maintaining a clean, organized store environment.

You will train and mentor Associates on front-end principles, coordinate registers and POS coverage, and respond to customer concerns to sustain a positive shopping experience. Strong merchandising, communication, and multitasking skills are essential.