Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Plymouth Meeting (PA); On-site; USD 20,319 - 21,008; Part time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a candidate to manage customer experience at their Marshalls Store in Plymouth Meeting, PA. This role includes overseeing a team of Associates, ensuring excellent customer service, and promoting loyalty programs.

The ideal candidate will have strong communication and organizational skills, a retail background, and be available for a flexible work schedule, including nights and weekends. Benefits include employee discounts, health insurance, and a 401(k) plan.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year of retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Trains and coaches Associates on personalizing the customer experience.
• Addresses customer concerns and issues promptly.

Skills

Strong communication skills

Organizational skills

Ability to multi-task

Leadership experience

Team player

Job description

The TJX Companies, Inc. is seeking a candidate to manage customer experience at their Marshalls Store in Plymouth Meeting, PA. This role includes overseeing a team of Associates, ensuring excellent customer service, and promoting loyalty programs.

The ideal candidate will have strong communication and organizational skills, a retail background, and be available for a flexible work schedule, including nights and weekends. Benefits include employee discounts, health insurance, and a 401(k) plan.