Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Gorham (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

Marshalls in Gorham, NH is hiring to promote an excellent customer experience and lead a front-of-store team. You will engage with customers, train Associates, and coordinate POS coverage to ensure smooth store operations.

The role emphasizes coaching on loyalty programs, maintaining a clean, organized environment, and upholding safety and company policies while supporting growth within TJX. Starting pay is competitive at $15.00–$15.50 per hour with flexible scheduling.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills.

Responsibilities

• Oversees a team of Associates at front of store, ensuring prompt, courteous service.
• Trains and coaches Associates on loyalty programs and front-end principles.
• Ensures adherence to labor laws and store policies.

Skills

Merchandising

Multitasking

Communication

Teamwork

Training others

Job description

Marshalls in Gorham, NH is hiring to promote an excellent customer experience and lead a front-of-store team. You will engage with customers, train Associates, and coordinate POS coverage to ensure smooth store operations.

The role emphasizes coaching on loyalty programs, maintaining a clean, organized environment, and upholding safety and company policies while supporting growth within TJX. Starting pay is competitive at $15.00–$15.50 per hour with flexible scheduling.