Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Bloomsburg (Columbia County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

healthcare benefits

Job summary

Marshalls in Bloomsburg, PA, part of the TJX family, is hiring to lead front-end operations and deliver excellent customer service. You will train associates, manage POS coverage, and promote loyalty programs while ensuring store standards and labor laws are followed.

The role requires 1 year of retail experience and 6 months in a leadership position, with flexibility for nights and weekends, and a competitive hourly wage.

Qualifications

• 1 year retail experience required.
• 6 months of leadership experience required.
• Strong communication and organizational skills.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of associates at front of store.
• Ensure prompt, courteous customer service and loyalty program promotion.
• Train and mentor associates on front-end principles.
• Assign registers and coordinate breaks for all associates.
• Address customer concerns promptly and maintain a positive environment.

Skills

Retail experience

Leadership

Communication

Multitasking

Job description

Marshalls in Bloomsburg, PA, part of the TJX family, is hiring to lead front-end operations and deliver excellent customer service. You will train associates, manage POS coverage, and promote loyalty programs while ensuring store standards and labor laws are followed.

The role requires 1 year of retail experience and 6 months in a leadership position, with flexibility for nights and weekends, and a competitive hourly wage.