Customer Experience Lead — Front‑End Leader & Service Driver

Burlington Stores, Inc.; Myrtle Beach (SC); On-site; USD 17,900 - 25,494; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Myrtle Beach is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations.

You will work with store leadership to keep the sales floor organized, staffed, and ready to serve customers, while modeling Burlington's customer-first mindset. The role emphasizes hands-on leadership, coaching associates, and delivering fast, friendly transactions.

Qualifications

• Customer-focused mindset with ability to lead and motivate a team.
• Strong communication and problem-solving abilities.
• Flexibility to work nights, weekends and holidays.
• Retail experience helpful but not required.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure accurate transactions and help resolve customer concerns.
• Maintain workload, recovery and merchandising standards.
• Perform opening/closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot register issues to minimize disruptions.
• Collaborate with store leadership on service or execution improvements.
• Assist with merchandise flow and stock organization.
• Adhere to company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Job description

Burlington Stores, Inc. in Myrtle Beach is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations.

You will work with store leadership to keep the sales floor organized, staffed, and ready to serve customers, while modeling Burlington's customer-first mindset. The role emphasizes hands-on leadership, coaching associates, and delivering fast, friendly transactions.