Customer Experience Lead — Front-End Leader (Retail)

Burlington Stores, Inc.; Augusta (ME); On-site; USD 46,243,000 - 49,153,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Augusta, Maine is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and deliver a positive, efficient shopping experience.

You will lead by example, coordinate daily tasks, manage checkout flow, and resolve issues while partnering with store leadership to improve service and execution. This hands-on leadership role includes opening/closing duties, scheduling support, and maintaining merchandising standards in a fast-paced

Qualifications

• A strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills, stay organized, and adjust priorities quickly.
• Team-oriented with ability to build positive working relationships.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. in Augusta, Maine is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and deliver a positive, efficient shopping experience.

You will lead by example, coordinate daily tasks, manage checkout flow, and resolve issues while partnering with store leadership to improve service and execution. This hands-on leadership role includes opening/closing duties, scheduling support, and maintaining merchandising standards in a fast-paced