Customer Experience Lead — Front-End Ops & Flexible Hours

Burlington Stores, Inc.; Houston (TX); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Medical coverage (via benefits)

401(k) plan

Training and development opportunities

Job summary

Burlington Stores, Inc. in Houston is seeking a Customer Experience Lead to drive front-end operations and lead associates during shifts.

You’ll ensure the sales floor is organized, perform opening/closing duties, and deliver fast, friendly service to every customer. This hands-on leadership role requires a customer-first mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive working relationships.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate when needed.
• Ensure workload tasks, recovery, and merchandising standards are met.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Houston is seeking a Customer Experience Lead to drive front-end operations and lead associates during shifts.

You’ll ensure the sales floor is organized, perform opening/closing duties, and deliver fast, friendly service to every customer. This hands-on leadership role requires a customer-first mindset, strong communication, and the ability to adapt priorities in a fast-paced retail environment.