Customer Experience Leader — Flexible Schedule & Growth

Five Below; Toms River (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Five Below in Toms River, NJ is seeking an experienced store leader to drive customer experience and store performance. You will oversee front-end operations, coaching crew members, and partnering with the store manager to recruit, train, and supervise staff while delivering WOW service.

Key responsibilities include leading customer service goals, maintaining brand standards for merchandising, opening/closing duties, and ensuring a clean, safe store environment.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact.
• Trains crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leads store to achieve and maintain customer service score goals.
• Leads front-end operations and merchandising to meet brand standards.
• Ensures front-end equipment works and staff are trained.
• Handles opening/closing, cleanliness, recovery, and readiness for customers.
• Performs store manager duties in absence of the manager.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews corporate communications and reacts accordingly.
• Partners with the leadership team in merchandising and World Recovery.
• Performs store maintenance including cleaning and stock room tasks.
• Additional responsibilities as directed by the Store Manager.

Skills

People management

Customer service

Communication skills

Multitasking

Creativity

Work under pressure

Flexibility

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Toms River, NJ is seeking an experienced store leader to drive customer experience and store performance. You will oversee front-end operations, coaching crew members, and partnering with the store manager to recruit, train, and supervise staff while delivering WOW service.

Key responsibilities include leading customer service goals, maintaining brand standards for merchandising, opening/closing duties, and ensuring a clean, safe store environment.